Question 1

How does itsonlyfare know I'm eligible for delay repay?

Accepted Answer

We match your tracked journeys against each operator's compensation rules. If a journey qualifies, you'll see it in the Money Back™ Centre with a pre-filled claim link.

Question 2

Do you actually submit the claim for me?

Accepted Answer

We prepare everything and open the operator's claim form pre-filled. You confirm and submit. That keeps you in control and avoids sharing your ticket credentials.

Question 3

Which UK operators are supported?

Accepted Answer

All of them. Every operator has different thresholds and windows — we codify those rules so nothing gets missed.

Question 4

What is Fare Watch?

Accepted Answer

Save the journey you're travelling on and Fare Watch keeps an eye on delays and cancellations, helping you spot when you may be entitled to Delay Repay.

Question 5

What data do you store?

Accepted Answer

The minimum needed to save you money: journey details, your railcards and season ticket status, and your claim history. Nothing is sold, ever.

Question 6

How do you make money?

Accepted Answer

ItsOnlyFare+ memberships cost £1/month or £10/year. We never take a cut of your refunds or sell your data.

Question 7

Can I use itsonlyfare without an account?

Accepted Answer

You need an account to save journeys and claim refunds, but no payment details are needed for the Traveller plan.

Question 8

Is my data GDPR-safe?

Accepted Answer

Yes. Encrypted at rest and in transit, hosted in the UK/EU, with export and delete controls in the app.

Answers to the questions we hear most.